At NatWest we have a vision to be the relationship bank of choice for SME’s and underpinning that vision is our customer promise which says that “by doing business with us our customers can be confident that they can realise their ambitions”
We recognise that all businesses have ambitions and that these can be very different and very personal. Some want to focus on a work-life balance, others want to minimise risk and protect what they have established, whilst some want to take their ambitions to the next level through growth, expansion or diversification.
We are confident that we are very well placed to help all our customers get ahead. At NatWest we promise to do more than just deliver business expertise, we will ensure that we keep their banking experience straightforward so that they can get on with running their business. We will work to their agenda, thinking like a business first and a bank second. In fact, our Relationship Managers are already committed to spending at least two days working with a number of their customers. Not to sell products or carry out financial reviews but to ensure they can share their ambitions by understanding them first.
“We are passionate about serving our customers well and understanding their business needs. Allow us to help them realise their ambitions.”